Question 1

What is a credit?

Accepted Answer

A credit is what you spend to open a creator's full profile, and one creator costs 2 credits. The price is the same whether you reveal them from Discover, a collection, the rising board or a campaign plan, or add them by CSV import. Searching and browsing are free, a creator you have opened stays open without spending again, and a handle that fails to import is not charged.

Question 2

Do unused credits roll over?

Accepted Answer

No, unused credits do not roll over. On a paid plan your credits reset to the plan's full amount at the start of each billing period. That is 100 on Starter, 250 on Growth and 500 on Enterprise. The free plan's 20 credits are given once and never refill. Creators you have already opened stay in your directory either way.

Question 3

Which plan is right for my brand?

Accepted Answer

Pick the plan by how many creators and campaigns you handle in a month. Starter (PKR 9,999 a month) gives 100 credits, 5 campaigns and 50 audits, which suits a single brand in Pakistan. Growth (PKR 24,999) gives 250 credits, 15 campaigns and 200 audits for established brands and small agencies. Enterprise (PKR 49,999) gives 500 credits, 40 campaigns and 400 audits for agencies and larger teams. Every allowance refills each billing period.

Question 4

How can I pay?

Accepted Answer

You pay by debit or credit card, or from a wallet, through PayFast, a payment gateway in Pakistan. Prices are in PKR and exclusive of applicable taxes. Nothing is charged automatically. Each payment covers one period, and you pay again when you want the next one. Your plan is activated as soon as the payment is confirmed.

Question 5

Can I cancel anytime?

Accepted Answer

Yes, you can cancel any time from the Billing page or by email. Your plan stays active until the end of the period you have paid for, and nothing renews by itself. After that your account returns to the free plan. You keep the creators you have already opened and the audits you have run, and the paid allowances come back when you subscribe again.

Question 6

Do you offer refunds?

Accepted Answer

Payments are not refundable once a plan period has started, including for unused time or unused limits. There are two exceptions. One is that you were charged twice or in error. The other is that your payment was confirmed but your plan was not activated and we could not fix it within 3 working days. Email us within 7 days of the charge. The full rules are in the refund policy.

Question 7

Can my team use one account?

Accepted Answer

Not with separate logins yet. An Outfluo account has one login today. Team seats with their own roles are planned for the paid plans but are not live, so they are not part of what you pay for now. Until they are, a team works from one brand account, where every creator opened, campaign planned and audit run is kept in one place.

Question 8

How many audits do I get?

Accepted Answer

You get 5 audits on the free plan, 50 a month on Starter, 200 on Growth and 400 on Enterprise. Each audit covers one paid post by a creator, on Instagram, TikTok or both. Paid allowances reset every billing period and the free 5 are given once. Deleting an audit does not give it back, while refreshing an audit's numbers is free.

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Growth

Enterprise

Payments & billing

Frequently asked questions